We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process below for raising a formal complaint.
In the first instance, we would ask that you discuss any issues with the person you have been dealing with in an attempt to find a solution.
If you would like to speak to someone else about a complaint, you can call our Customer Service Desk on 0141 552 4434 (lines are open 8:30am to 5:00pm Monday to Friday) where we will log your complaint and ensure that it is acknowledged and followed up in line with our timescales as outlined below.
• a clear, detailed description of what your complaint is about
• copies of any letters or emails related to the complaint
• your full name, address and date of birth
• your email address or postal address (so we can reply)
By phone to our Customer Service Desk (lines are open 8:30am to 5:00pm Monday to Friday). Our Service Desk staff will record your complaint and pass on to the Customer Service Co-ordinator.
In writing to Customer Service Co-ordinator, Lifelink, Suite 4, First Floor, Melisa House, Brand Place, Glasgow, G51 1DR who will investigate fully and
By email to firstname.lastname@example.org. Our Service Desk staff will record your complaint and pass on to the Customer Service Co-ordinator for investigation.
Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered and can therefore be fully investigated.