We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process below for raising a formal complaint.
In the first instance, we would ask that you discuss any issues with the person you have been dealing with in an attempt to find a solution.
If you would like to speak to someone else about a complaint, you can call our Customer Service Desk on 0141 552 4434 (lines are open 8:30am to 5:00pm Monday to Friday) where we will log your complaint and ensure that it is acknowledged and followed up in line with our timescales as outlined below.
• a clear, detailed description of what your complaint is about
• copies of any letters or emails related to the complaint
• your full name, address and date of birth
• your email address or postal address (so we can reply)
By phone to our Customer Service Desk (lines are open 8:30am to 5:00pm Monday to Friday). Our Service Desk staff will record your complaint and pass on to the Customer Service Co-ordinator.
In writing to Customer Service Co-ordinator, Lifelink, Suite 4, First Floor, Melisa House, Brand Place, Glasgow, G51 1DR who will investigate fully and
By email to [email protected]. Our Service Desk staff will record your complaint and pass on to the Customer Service Co-ordinator for investigation.
Please note it is advisable to place detailed complaints in writing, where possible, to ensure your concerns are comprehensively covered and can therefore be fully investigated.
Website by Radiator Digital