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Quality Assurance & Professional Standards

At Lifelink, we are committed to creating an environment that allows our therapists and counsellors to deliver the best possible quality of support to those who use our services. 

Quality Assurance

Lifelink is registered under the Data Protection Act 2018 and undertakes all activities in accordance with the principles of the act and additionally the six key principles of the Caldicott recommendations. All Lifelink staff, in undertaking the remit of activities carried out as part of their role, ensure personal data is processed in accordance with the principles of the act. Lifelink is registered with the Information Commissioner's Office in the UK. Our registration number is Z780030X. 

Lifelink uses the following Acts and Policies for Quality Assurance: 

  • Data Protection Act 2018
  • Freedom of Information (Scotland) Act 2002
  • Information and Asset Security Policy 
  • Confidentiality Statement
  • Child Protection Policy 
  • Vulnerable Adult Protection Policy 
  • Disclosure of Information Policy

Professional Standards 

Lifelink is a member of the British Association of Counselling and Psychotherapy (BACP). We also ensure that all of our counselling practitioners are accredited by BACP or have a timetabled schedule towards achieving accreditation and are supported to work towards it.

We are committed to ensuring all practitioners employed by Lifelink are professionally trained and fully qualified in their field. 

Therapeutic staff and volunteers receive regular caseload supervision in line with BACP guidelines and are insured to practice and adhere to the ethics of BACP and the NHSGGC counselling standards – and any other ethical bodies appropriate to specific therapeutic practices.


More About Us

Our History

We have come along way from our beginnings in a small portacabin in Royston, Glasgow in 1992. We now have venues across the City and help over 8000 people each year but our values have remained the same.

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Our Venues

Our services are delivered via an ever expanding list of venues across Glasgow and central Scotland. Find you closest Lifelink venue here.

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Board Members

Meet our board members.

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