Quality Assurance & Professional Standards

Quality Assurance

Lifelink is registered under the Data Protection Act 2018 and undertakes all activities in accordance with the principles of the act and additionally the six key principles of the Caldicott recommendations. All Lifelink staff, in undertaking the remit of activities carried out as part of their role, ensure personal data is processed in accordance with the principles of the act. Lifelink is registered with the Information Commissioner's Office in the UK. Our registration number is Z780030X. 

Lifelink uses the following Acts and Policies for Quality Assurance: 

• Data Protection Act 2018
• Freedom of Information (Scotland) Act 2002
• Information and Asset Security Policy 
• Confidentiality Statement
• Child Protection Policy 
• Vulnerable Adult Protection Policy 
• Disclosure of Information Policy

Professional and Ethical Standards 

Lifelink is an organisational member of the British Association of Counselling and Psychotherapy (BACP). We ensure that all our counselling practitioners are accredited by BACP or an equivalent professional body or have a timetabled schedule towards achieving accreditation and are supported to do so.

We are committed to ensuring all practitioners employed by Lifelink are professionally trained and fully qualified in their field and are insured to practice. 

All counsellors are provided with professional clinical supervision to support their safe and ethical practice, in accordance with the BACP guidelines.

Our supervisors are all highly experienced therapists who have specific supervision training and maintain counselling supervision skills and practice. They also provide group supervision to student and volunteer counsellors.

All counselling staff adhere to the ethics of BACP and the NHSGGC counselling standards (PDF here) and other ethical bodies appropriate to specific therapeutic practices.