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Quality Assurance & Professional Standards

At Lifelink, we are committed to creating an environment that allows our therapists and counsellors to deliver the best possible quality of support to those who use our services. 

Quality Assurance

Lifelink is registered under the Data Protection Act 2018 and undertakes all activities in accordance with the principles of the act and additionally the six key principles of the Caldicott recommendations. All Lifelink staff, in undertaking the remit of activities carried out as part of their role, ensure personal data is processed in accordance with the principles of the act. Lifelink is registered with the Information Commissioner's Office in the UK. Our registration number is Z780030X. 

Lifelink uses the following Acts and Policies for Quality Assurance: 

  • Data Protection Act 2018
  • Freedom of Information (Scotland) Act 2002
  • Information and Asset Security Policy 
  • Confidentiality Statement
  • Child Protection Policy 
  • Vulnerable Adult Protection Policy 
  • Disclosure of Information Policy

Professional and Ethical Standards 

Lifelink is an organisational member of the British Association of Counselling and Psychotherapy (BACP). We ensure that all our counselling practitioners are accredited by BACP or an equivalent professional body or have a timetabled schedule towards achieving accreditation and are supported to do so.

We are committed to ensuring all practitioners employed by Lifelink are professionally trained and fully qualified in their field and are insured to practice. 

All counsellors are provided with professional clinical supervision to support their safe and ethical practice, in accordance with the BACP guidelines.

Our supervisors are all highly experienced therapists who have specific supervision training and maintain counselling supervision skills and practice. They also provide group supervision to student and volunteer counsellors.

All counselling staff adhere to the ethics of BACP and the NHSGGC counselling standards (PDF here) and other ethical bodies appropriate to specific therapeutic practices.


More About Us

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Our History

We have come along way from our beginnings in a small portacabin in Royston, Glasgow in 1992. We now have venues across the City and help over 8000 people each year but our values have remained the same.

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Our Venues

Our services are delivered via an ever expanding list of venues across Glasgow and central Scotland. Find you closest Lifelink venue here.

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Board Members

Meet our board members.

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